Where do we deliver?

We offer delivery only to the UAE.

What are your UAE delivery options?

After finding that perfect projector, you feel you can’t wait any longer to get your hands on it. You need it in no time!

Well, we’ve made it possible for Dubai residents by offering the following shipping options:

Dubai

Click & Collect – Collect your items the next day from XGIMI.ae HQ in Al Quoz 1, faster than we can deliver. This option is available if your order is placed before 3 PM local time. You may collect your package the following day between 9 AM and 6 PM, Monday to Friday. This service is free of charge.

Free Express Delivery over 100 AED in Dubai – Estimated delivery time is 1–2 working days.

Dubai orders will be delivered using the XGIMI logistics team.

Other cities across the UAE

Express Delivery – Estimated delivery time is 3–4 working days at a flat shipping rate of 20 AED, regardless of the weight or dimensions of the package.

Orders within the UAE, outside Dubai, will be delivered using our designated logistics provider.

I ordered… where is my product?

Waiting for that phone call to inform you of your product’s arrival? Counting the minutes and hours?

We should have sent you your delivery details by email. If your order was shipped using Aramex, you can track it using the Aramex tracking number provided in the email. You can also log in to your account for additional and detailed shipping information about your order.

What if my order is late or gets lost?

If your delivery has been delayed, please contact us, and we will provide you with the tracking number so you can track your shipment directly with Aramex.

Any order discrepancies relating to missing or lost items must be reported to us in writing via our contact form within 24 hours of receipt of your order.

We cannot refund or replace lost items until 30 working days after the dispatch date and until Aramex classifies the items as lost. We cannot resend orders until they have been officially classified as lost.

Items that have not been received but are tracked as delivered may have been handed to someone else at the delivery address who signed for them. Please note that we cannot refund or replace items that are tracked as delivered.

Providing the correct delivery address is the responsibility of the purchaser. We cannot take responsibility for delivering goods to an incorrect or non-existent address.

Refunds will not be issued for lost or delivered goods if the customer provides an incorrect address.