- Returns are only accepted on sealed, unopened items
You may request a return within 7 days of receiving your order only if the item is unopened, factory-sealed and unused, with the original seal and packaging intact, and you have the receipt or proof of purchase. Change-of-mind returns are not accepted once the seal or packaging has been opened.
- We cannot accept returns of:
Items that have been opened (seal broken or packaging opened), used, or activated (for example, a projector that has been switched on, set up, or signed in to Google TV / an account).
Items with missing parts, accessories, remote, manuals or packaging, or with signs of use, damage, scratches or tampering.
Open Box products – these are final sale and are covered by their warranty only.
Sale items and gift cards.
International orders, unless the product is defective on arrival.
- Defective, damaged or wrong items
Please inspect your order on delivery. If an item is defective on arrival, damaged in transit or not what you ordered, contact us within 48 hours of delivery with your order number and photos/video of the issue. After inspection we will repair, replace or refund the item. Faults that appear after this period are handled under the product warranty (see our Warranty Policy): 12 months for new products, and 6 months for Open Box products unless stated otherwise on the product page.
- How to request a return
Contact us at orders@shift.ae or 971555738688 (call or WhatsApp) before sending anything. Items sent back without an approved return request will not be accepted. Approved returns must be sent to: Shift Electronics LLC, WH No. 32, 8B Street, Al Quoz Industrial Area 1, Dubai, United Arab Emirates.
- Exchanges
We only exchange items that are defective or damaged. To get a different product, return the eligible sealed item and place a new order.
- Refunds
We will notify you once your return has been received and inspected. Approved refunds are made to your original payment method within 10 business days; your bank may take a few extra days to post it. Shipping and duties/taxes are non-refundable. If more than 15 business days have passed since your return was approved, contact us at orders@shift.ae or 971555738688.
Shift Electronics is the Authorized Distributor of XGIMI in the UAE and is responsible for any liabilities related to the products it distributes.